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Emma Coley

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Latest activity by Emma Coley
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    Emma Coley created an article,

    Can I change or cancel my order?

    Unfortunately, amendments to your order cannot be made after the order has been placed. Please double-check your order details at checkout and before making your payment.    

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    Emma Coley created an article,

    Where is my order confirmation email?

    Please check the email account used to complete your order. Your order confirmation email (as well as your dispatch confirmation email, if your order is already on its way) should be there. If y...

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    Emma Coley created an article,

    Do I need to pay import taxes if I am outside the UK?

    When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value. Import duty is a tax that your country’s government may impose on goods fro...

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    Emma Coley created an article,

    What can I do if I enter the wrong delivery address?

    Please double-check your address during checkout as your order will be delivered there and you will be responsible for retrieving it. If you realise that your delivery address is wrong before yo...

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    Emma Coley created an article,

    My order tracking is not updating

    If you've received your tracking number but the courier's online tracking has not updated within 24 hours after your order dispatch, it is likely your parcel has not been scanned by the courier ...

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    Emma Coley created an article,

    My order was dispatched but has not arrived

    Once your order is dispatched, you can track it online using the information provided in your dispatch confirmation email.  If the courier's online tracking is not updating, please see here. If ...